Terms of Service

Last updated: November 2026

1. Agreement to Terms of Service

Welcome to Clear Programming Paradigm LLC. By accessing, browsing, or using our web services, tools, and digital solutions, you agree to be bound by these Terms of Use. We aim to keep things straightforward and transparent; if you have any questions regarding these terms, please feel free to reach out to our team.

2. Scope of Services & License Delivery

We provide a wide array of web services, software utilities, and tailored solutions, ranging from automated report generation and file parsing utilities to bespoke dashboards, online databases, and specialized IT solutions.

Upon the successful purchase of a license, the appropriate web services will be made available to you through a web interface, an API call, or a custom-agreed-upon delivery method tailored to your setup.

3. File Processing & Sensitive Data

When you upload a file to our platform, our software parses the file and returns the requested output. Uploaded files are only briefly kept on the server, parsed, streamed back to you, and then permanently deleted. Once processed, your files are completely unrecoverable by us or any third parties.

While we put a great deal of effort and care into ensuring high standards and quality across all our products, we encourage customers who deal with sensitive data to enter into a formal contract with us. Such contracts specifically establish that you remain solely responsible for the provided data and its compliance requirements.

4. File Formats & Output Accuracy

You acknowledge and agree that certain services, depending on the internal formatting, structure, or encoding of the files you provide, might produce unintended or unexpected output, or fail altogether during parsing. We recommend testing your files or reaching out for custom integration support if you encounter formatting discrepancies.

5. Acceptable Use & Prohibited Conduct

You agree not to misuse our web services or engage in disruptive behavior. Specifically, you agree that you will not:

• Engage in spamming or transmit unsolicited communications through our systems.
• Use our services for any illegal activities, denial of service (DoS/DDoS) attacks, or malicious disruptions.
• Attempt to compromise, overload, or bypass security limits of our infrastructure.

6. Limitation of Liability

You agree that we are not responsible for any potential damages, data loss, parsing discrepancies, or technical errors that might occur as a result of using our services. To the maximum extent permitted by applicable law, Clear Programming Paradigm LLC shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our web tools or processed output.

7. Service Availability & Maintenance

You acknowledge that the services we provide may from time to time be temporarily unavailable due to routine server maintenance, unforeseen technical issues, or events beyond our reasonable control (force majeure). We work diligently to ensure maximum uptime but offer no absolute guarantee of uninterrupted availability.

8. Customer Support & Response Times

We provide technical support either through our ticketing system or via email. We strive towards addressing and resolving tickets in the shortest time possible. However, you acknowledge that due to weekends, public holidays, and scheduled maintenance windows, response and resolution periods may occasionally take longer.

9. Tailor-Made Agreements & Custom Contracts

We understand that standard terms do not fit every enterprise or workflow. For clients requiring bespoke features, dedicated SLAs, custom data processing parameters, or specific legal provisions, we offer tailor-made agreements and custom contracts. Terms under these agreements can be negotiated directly with our team to match your exact business requirements.

10. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Serbia, without regard to conflict of law principles. Any legal disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts located in Serbia.

11. Contact Us

For any inquiries, including support ticketing, custom solutions, and enterprise contracts, please contact us at contact@clearws.net. We would be happy to help.